Privacy Policy

1. Who operates the service

AutoMind is operated by AutoMind. For privacy questions, contact privacy@automind-ai.net.

2. Information we collect

• Account details such as name, email, phone, language, and country.
• Vehicle details such as make, model, year, VIN, mileage, and maintenance history.
• Diagnostic inputs such as symptom descriptions, photos, audio recordings, and OBD readings.
• Approximate or precise location when you request nearby mechanics and grant permission.
• Operational data such as device and push tokens, IP address, technical logs, and errors.
• Purchase and subscription status supplied by Apple or Google. AutoMind does not receive your payment-card number.

3. How we use information

We use information to create accounts, perform diagnostics, deliver reports, maintain vehicle history, send reminders, verify purchases, prevent abuse, improve security, answer support requests, and comply with law.

4. AI and service providers

Required diagnostic inputs, which may include text, images, or audio, may be sent to an AI provider for processing. We also use Apple, Google, Firebase, hosting, email, and storage providers. We share only what is needed to provide the service and do not sell personal information.

5. Legal grounds and consent

We process information to fulfill your request and service contract, with consent where required, for security and legitimate interests, and to meet legal duties. Camera, microphone, location, and Bluetooth permissions can be withdrawn in device settings.

6. Retention and deletion

• Raw diagnostic media: normally up to 30 days.
• Technical AI metadata: normally up to 90 days.
• Security and audit records: normally up to 365 days.
• After an account-deletion request, a processing/recovery period of up to 30 days applies before final deletion, except records required by law or fraud prevention.

7. Your choices and rights

You can access and correct account information and delete your account in the app. You can also use our web deletion page. Depending on your location, you may also have rights to object, restrict, export, or complain to a data-protection authority.

8. Security and international processing

We use HTTPS, access controls, appropriate encryption, and secret isolation. Providers may process information in other countries using available safeguards. No online service can eliminate every risk.

9. Children and changes

The service is not directed to anyone under 16. We may update this policy as the service or law changes. We will publish the new date here and request renewed consent where required.